1. Was it easy to find the Office of the Ombudsperson? Yes No Any Comments
2. Did you receive a quick reply to your email, telephone message, or letter? Yes No Any Comments
3. Was the role of the Office of the Ombudsperson explained to you clearly? Yes No Any Comments
4. If you asked that your name not be released, was your concern handled in a confidential manner by the Ombudsperson office? Yes No Any Comments
5. Did the Ombudsperson and the staff demonstrate impartiality (i.e. objectivity) in reviewing your concerns? Yes No Any Comments
6. Why did you contact the Office of the Ombudsperson? Choose all the answers that best apply to your situation. To acquire information To get advice To facilitate communication with others To determine if I had been treated fairly To discuss options or alternatives so that I could handle the problem myself For the Ombudsperson to intervene and to assist with the resolution of the problem Any Comments
7. Did the Ombudsperson staff handle your concerns fairly? Yes No Any Comments
8. Were you treated with respect? Yes No Any Comments
9. If you had another concern or complaint, would you contact the Office of the Ombudsperson again? Yes No Any Comments
10. Do you have suggestions to improve our service?
